Privacy Policy

Last Updated: July 2, 2025

This Privacy Policy describes how VHE LLC FZ (hereinafter referred to as the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website www.cxpeptides.com (the “Site”), use our services, or otherwise interact with us (collectively, the “Services”). The terms “you” and “your” refer to you as a user of our Services, whether as a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

1. Data Controller

The data controller responsible for processing your personal information under applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), is:

Email: [email protected]
Website: www.cxpeptides.com

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on our Site with an updated “Last Updated” date. We will take all steps required by applicable law to inform you of material changes.

3. Collection and Use of Your Personal Information

We collect and process personal information to provide our Services, comply with legal obligations, improve our Site, and deliver an optimal user experience. The type of information collected depends on how you interact with us.

3.1 What Personal Information We Collect

Information You Provide Directly

When you use our Services, you may directly provide us with the following personal information:

  • Contact Details: Name, first name, address, phone number, email address.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account Information: Username, password, security questions, or other information used for account security.
  • Health Data: If required for the provision of our Services (e.g., for medical treatments), with your explicit consent.
  • Customer Support Information: Information you provide in communications with us, such as when contacting us via the Site or email.

You may choose not to provide certain information, but this may restrict your ability to use certain features of our Services.

Information We Collect Automatically

We automatically collect certain information about your interaction with our Services (“Usage Data”) using cookies, pixels, and similar technologies. This Usage Data may include:

  • Device Information: Device type, operating system, browser information.
  • Network Information: IP address, information about your network connection.
  • Interaction Data: Information about how you use our Site, such as pages visited, time spent, and clicks.

Information from Third Parties

We may receive personal information from third parties that provide services on our behalf, such as:

  • Payment Processors: Information such as bank account or credit card details to process payments.
  • IT Service Providers: Data collected to support our Site and Services.
  • Analytics Providers: Data to analyze user behavior to improve our Services.

All information obtained from third parties will be handled in accordance with this Privacy Policy.

3.2 How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Services: To deliver our Services, including medical treatments, appointment management, order processing, shipping, returns, and customer support.
  • Payment Processing: To process payments and billing to fulfill our contract with you.
  • Improving Our Services: To analyze the use of our Site and Services to optimize and enhance your experience.
  • Marketing and Advertising: To conduct marketing activities, such as sending newsletters or promotional communications via email or mail, provided you have given your consent.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent, illegal, or malicious activities.
  • Compliance with Legal Obligations: To comply with legal and regulatory requirements, including tax and health regulations.

The legal basis for processing your information depends on the purpose and may include your consent, the performance of a contract with you, our legitimate interests (e.g., improving our Services or security measures), or compliance with legal obligations under the UAE PDPL.

4. Sharing Your Personal Information

We only share your personal information with third parties under specific circumstances, including:

  • Service Providers: Providers performing services on our behalf, such as payment processors, IT service providers, laboratories, or shipping partners.
  • Business and Marketing Partners: To provide services or conduct promotional activities, provided you have consented.
  • Legal Obligations: When required by law, such as to respond to government requests or court orders.
  • Business Transactions: In connection with a merger, acquisition, or bankruptcy to continue our operations.
  • With Your Consent: When you explicitly instruct us to share your information with third parties, such as through social media or other integrations.

In the past 12 months, we have shared the following categories of personal information with third parties:

  • Identifiers: Name, email address, phone number.
  • Commercial Information: Order and payment data.
  • Usage Data: Information about your interaction with our Site.
  • Health Data: Only with your explicit consent and if necessary for providing our Services.

We do not “sell” or “share” your personal information as defined by the UAE PDPL without your explicit consent.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance user experience, analyze usage, and provide personalized content. Cookies are small text files stored on your device to save your preferences and support the functionality of our Site.

You can disable cookies in your browser settings, but this may affect the functionality of our Site. Our Site also recognizes the Global Privacy Control (GPC) signal. If you enable GPC, we will treat this as a request to opt out of sharing your information for targeted advertising. For more information about GPC, visit https://globalprivacycontrol.org/.

6. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our IT systems comply with current security standards, including encryption and access controls. However, no security measures are entirely infallible, and we cannot guarantee absolute security. Information you send via unsecured channels may not be fully protected.

7. Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by legal retention obligations (e.g., tax or health regulations). After these periods expire, your information will be deleted or anonymized unless further legal obligations apply.

8. Your Rights

Under the UAE PDPL and other applicable data protection laws, you have the following rights regarding your personal information:

  • Right to Access: You can request information about the data we hold about you.
  • Right to Rectification: You can request the correction of inaccurate data.
  • Right to Deletion: You can request the deletion of your data, provided no legal retention obligations exist.
  • Right to Restrict Processing: You can request the restriction of processing of your data.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
  • Right to Object: You can object to the processing of your data, particularly for marketing purposes.
  • Right to Withdraw Consent: You can withdraw your consent at any time.
  • Right to Lodge a Complaint: You can file a complaint with a supervisory authority if you believe we are processing your data unlawfully.

To exercise your rights, please contact us using the details provided above. We may request information to verify your identity before responding to your request.

9. International Data Transfers

Your personal information may be transferred, stored, and processed outside the United Arab Emirates, including in countries with different data protection laws. For transfers outside the UAE, we use recognized safeguards, such as Standard Contractual Clauses, to ensure the protection of your data, unless the destination country provides an adequate level of protection.

10. Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of these third-party sites before providing your information.

11. Children

Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their information, please contact us to request its deletion.

12. Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

VHE LLC FZ
Meydan
Dubai
United Arab Emirates
Email: [email protected]

For the purposes of applicable data protection laws, we are the data controller of your personal information unless otherwise stated.