Refund and Return Policy

Last Updated: July 2, 2025

This Refund and Return Policy outlines the conditions and procedures for returns and refunds related to purchases made through our website www.cxpeptides.com (the “Website”) or other services provided by VHE LLC FZ (hereinafter “we,” “us,” or “our”). This policy applies to all customers purchasing products, including research materials such as peptides, from us.

Please read this Refund and Return Policy carefully before making a purchase.

1. Responsible Entity

The entity responsible for returns and refunds under applicable consumer protection laws, including the UAE Federal Decree-Law No. 14 of 2020 on Consumer Protection, is:
Email: [email protected]
Website: www.cxpeptides.com

2. General Return Conditions

We want to ensure you are satisfied with your purchase. Due to the specialized nature of our products (e.g., research materials such as peptides), returns are subject to certain restrictions to ensure safety, quality, and compliance with legal regulations. Returns are only possible under the following conditions:

  • Return Period: You may request a return within 14 days of receiving the goods, provided the product is unused, unopened, and in its original packaging.
  • Product Condition: The product must be in the same condition as when delivered, including intact seals and packaging. Due to the sensitive nature of research materials, opened or damaged products cannot be returned unless they are defective or incorrectly delivered.
  • Proof of Purchase: You must provide proof of purchase (e.g., order confirmation or invoice) to request a return.

2.1 Non-Returnable Products

The following products are excluded from returns unless they are defective or incorrectly delivered:

  • Opened or partially used products.
  • Products that were specifically manufactured or customized for you.
  • Products that, due to their nature (e.g., perishable research materials), are not suitable for return.

3. Refund Conditions

If your return meets the above conditions, you are entitled to a refund under the following terms:

  • Refund Period: Refunds will be processed within 14 days of receiving and inspecting the returned goods.
  • Refund Amount: The refund includes the purchase price of the product, excluding any shipping costs incurred during the original purchase, unless the return is due to an error on our part (e.g., defective or incorrect product).
  • Refund Method: The refund will be issued via the original payment method unless an alternative method is expressly agreed upon.

3.1 Defective or Incorrectly Delivered Products

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receiving the goods. We will:

  • Replace the product free of charge or refund the full purchase price, including shipping costs.
  • Provide clear instructions for returning the defective or incorrect product.

Please do not return products without prior authorization, as this may delay the processing of your return.

4. Return Process

To request a return or refund, please follow these steps:

  • Contact Us: Send an email to [email protected] with your order number, a description of the issue, and, if applicable, photos of the defective or incorrect product.
  • Return Authorization: We will review your request and provide you with a return authorization and instructions for returning the product.
  • Return Shipment: Securely package the product in its original packaging and send it to the address we provide. The customer is responsible for return shipping costs unless the return is due to an error on our part.
  • Inspection and Refund: Upon receipt and inspection of the returned goods, we will process the refund or replacement within 14 days.

5. Shipping Costs

  • Standard Returns: The customer is responsible for the costs of return shipping unless the return is due to an error on our part (e.g., defective or incorrect product).
  • Errors on Our Part: For defective or incorrectly delivered products, we will cover the return shipping costs and the cost of replacement.

6. Your Rights

Under the UAE Federal Decree-Law No. 14 of 2020 on Consumer Protection, you have the right to return goods or request a refund if the products are defective, do not match the description, or are not fit for their intended purpose. These rights complement your statutory rights granted by local consumer protection laws.

If you have questions about your rights, please contact us using the details provided below.

7. Changes to This Refund and Return Policy

We reserve the right to update this Refund and Return Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website with an updated “Last Updated” date. We will take all steps required by applicable law to inform you of material changes.

8. Contact

For questions about our Refund and Return Policy or to request a return or refund, please contact us at:
Email: [email protected]

For the purposes of applicable consumer protection laws, we are the responsible entity for returns and refunds, unless otherwise stated.