Terms and Conditions

Last Updated: July 2, 2025

These Terms and Conditions (“T&Cs”) govern the use of the website www.cxpeptides.com (the “Website”) and the purchase of products, including research materials such as peptides, from VHE LLC FZ (hereinafter “we,” “us,” or “our”). These T&Cs apply to all customers purchasing products through our Website or other services. By placing an order, you agree to be bound by these T&Cs.

Please read these T&Cs carefully before placing an order. They complement our Payment and Shipping Policy, Refund and Return Policy, Cookie Policy, and Privacy Policy, which you should also consult.

1. Responsible Entity

The entity responsible for these T&Cs under applicable consumer protection laws, including the UAE Federal Decree-Law No. 14 of 2020 on Consumer Protection, is:
Email: [email protected]
Website: www.cxpeptides.com

2. Contract Formation

2.1 Order Process: By placing an order on our Website, you submit a binding offer to purchase the selected products. Upon receiving your order, we will send you an order confirmation via email, which does not yet constitute acceptance of your offer. The contract is only formed when we accept your order through a separate shipping confirmation or by dispatching the products.

2.2 Correction of Input Errors: Before completing your order, you can review and correct your entries in the shopping cart and during the checkout process. Please ensure that all details (e.g., delivery address, product quantity) are accurate.

2.3 Availability: All offers on our Website are subject to availability and non-binding. If a product is unavailable, we will inform you promptly and refund any payments already made.

3. Prices and Payment Terms

3.1 Prices: All prices on our Website are stated in AED (United Arab Emirates Dirham) or USD (US Dollar), depending on your location, and exclude shipping costs or any customs and import fees, which are calculated separately. The exact costs will be displayed at checkout.

3.2 Payment Methods: We accept credit and debit cards (Visa, MasterCard, American Express), bank transfers (for bulk orders), and digital payment services such as PayPal, depending on availability. For further details, see our Payment and Shipping Policy.

3.3 Payment Due Date: Payment is due immediately upon contract formation unless an alternative payment term is agreed upon (e.g., for bank transfers). We reserve the right to cancel the order if payment is not received.

4. Shipping and Delivery

4.1 Delivery Terms: We ship worldwide using reliable courier services. The estimated delivery times are:

  • UAE: 1–3 business days
  • Europe: 3–7 business days
  • Worldwide: 5–14 business days

For further details on shipping costs and conditions, see our Payment and Shipping Policy.

4.2 Transfer of Risk: The risk of loss or damage to the goods passes to you once the goods are handed over to the courier service. For international deliveries, you are responsible for compliance with customs and import regulations.

4.3 Lost or Damaged Shipments: For lost or damaged shipments, please contact us within 7 days (lost) or 48 hours (damaged) of the expected delivery date at [email protected]. For more information, see our Payment and Shipping Policy.

5. Returns and Refunds

Returns and refunds are subject to the conditions of our Refund and Return Policy. In summary:

  • Returns are possible within 14 days of receipt, provided the product is unused, unopened, and in its original packaging.
  • Defective or incorrectly delivered products will be replaced or refunded within 7 days of receipt.
  • The customer bears the cost of return shipping unless the return is due to an error on our part.

6. Usage Restrictions

6.1 Research Purposes: Our products, particularly peptides, are intended exclusively for scientific research purposes. They are not approved for diagnostic, therapeutic, cosmetic, or other non-research uses.

6.2 Regulatory Compliance: You are responsible for complying with all local laws and regulations in your country regarding the import, storage, and use of research materials. VHE LLC FZ assumes no liability for violations of such regulations.

7. Liability

7.1 Limitation of Liability: VHE LLC FZ is liable only for damages caused by intentional or grossly negligent conduct, to the extent permitted by law. Liability for slight negligence is excluded unless it involves the breach of essential contractual obligations.

7.2 Product Usage: We assume no liability for damages resulting from improper use, incorrect storage, or failure to follow our application or safety guidelines.

8. Your Rights

Under the UAE Federal Decree-Law No. 14 of 2020 on Consumer Protection, you have certain statutory rights, including:

  • Returns and Refunds: Right to return or request a refund for defective or incorrectly delivered products.
  • Transparency: Right to clear and accurate information about prices, shipping, and product characteristics.

For further information about your rights, contact us at [email protected] or consult our Refund and Return Policy.

9. Changes to These T&Cs

We reserve the right to update these T&Cs from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our Website with an updated “Last Updated” date. We will take all steps required by applicable law to inform you of material changes.

10. Applicable Law and Jurisdiction

10.1 Applicable Law: These T&Cs are governed by the laws of the United Arab Emirates, in particular the provisions of the UAE Federal Decree-Law No. 14 of 2020 on Consumer Protection.

10.2 Jurisdiction: Any disputes arising from these T&Cs or the use of our Website are subject to the exclusive jurisdiction of the courts in Dubai, United Arab Emirates, unless mandatory legal provisions stipulate otherwise.

11. Contact

For questions about these T&Cs, our products, or your order, please contact us at:
Email: [email protected]
Website: www.cxpeptides.com

For the purposes of applicable consumer protection laws, we are the responsible entity, unless otherwise stated.